Prior to your event, you will receive communications via email and/or text message about your reservation. On the day of your event we will keep you informed, via text message, to the number listed on the reservation, about your delivery and pick up.

To ensure proper setup of our bounce houses, please designate a clean area within 100 feet of an outlet, providing at least 3 feet of clearance on all sides. Prior to our arrival, kindly clear any debris such from the designated setup area.

Our delivery team will arrive in company issued attire. They will ensure a safe set up, walk around the bounce house with you to confirm its condition, go over the rules and policies and have you sign our rental agreement.

At checkout, you pick your delivery time. We stick to the reserved time as closely as possible but we do occasionally drop off earlier or pick up later. We will keep you informed, via text message, on the day of your event, about when to expect us.

All reservations are to be paid in full, a week prior to your event. We do not carry cash or card readers. In the event that you do not pay the remainder of your balance, by the due date, your deposit will be forfeited and your reservation will be canceled.

If you wish to cancel your reservation, kindly inform us either by phone or email at least one week prior to your scheduled arrival to receive a full refund. Failure to provide notification will result in forfeiture of all payments made.